Policies / Terms of Service
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Policies & Terms of Service
Please read and understand our Shop Policies prior to placing your order. By placing an order on www.OpenHeartApothecary.com you are acknowledging that you have read and understood the policies and Terms of Service. If you have questions, please do not hesitate to get in touch prior to placing an order. Thank you!
Payment methods accepted are Visa, Mastercard, Discover, American Express and PayPal (Paypal E-Checks are not accepted). All methods of payment encrypt your confidential information using the Secure Sockets Layer protocol (SSL). All orders are shipped via USPS. Packages usually ship within 3-5 days of order unless production time is specified within the listing. Connecticut residents are to pay a 6.35% sales tax on all orders which will automatically be applied during checkout.
Unused and unopened items may be returned at the buyer's expense for a refund. Return shipping is the buyer's responsibility. Please contact us within 14 days of delivery if you wish to return an order. Refunds will only be processed once the package arrives back and its contents are in the original condition. Returns or exchanges are not accepted on custom orders.
Crystals and Minerals sold through this site are under no circumstances intended for use in making elixirs or any other method of ingestion. The crystals and minerals in their raw form are for decorative display only. Do not eat, drink or smoke when handling raw crystals and minerals.
Any crystal and mineral purchased through this site should not be cut, sanded or altered in anyway as certain minerals contain copper, aluminum, iron, etc. The properties assigned to the oils/crystals/minerals/herbs and herbs/resins in this shop are metaphysical in nature and are not intended for healing or curing medical ailments. They are not meant to take the place of standard medical or psychological treatment.
Keep all crystals, minerals, essential oils, and herbs out of reach of children. Open Heart Apothecary is not to be held responsible for any damages whatsoever from handling, use or misuse of any one of our crystals, minerals or products.
Plant Based Products Disclosure
All herbs we sell are for ritual purposes only. The herbs and product on this site are not sold for any form of medicinal purpose. They should under no circumstances be ingested or smoked. If you ingest or smoke any of our products, we are not held responsible for harm of any sort.
Please take any and all precautions when it comes to allergies for yourself and those around you. Do not burn herbs in the presence of children, pets, pregnant women or those with respiratory ailments. If electing to burn any herb for incense purposes, please use in a ventilated space and use appropriately. Take all necessary precautions when working with flame. Do not leave incense, loose herbs, resins, tart burners, candles or open flames unattended at any time. Do not hang your sage stick if it is lit or smoldering, only if it is fully extinguished and cool to the touch. Open Heart Apothecary is not to be held responsible for any damages whatsoever from handling, use or misuse of any one of our herbal products.
All written content and images on this site are the property of Open Heart Apothecary. Images and content may NOT be printed or copied without the verbal or written consent of Open Heart Apothecary.
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of processing and completing your order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to process payment for the purchase. We will never distribute your personal or information information without your prior consent.